Verified government scam-response guidance; no recovery, reimbursement or named-operator wrongdoing is promised or inferred.
At a glance
| Record | What the official source says |
|---|---|
| First action | Secure affected accounts and notify the relevant financial or crypto service |
| Evidence | Wallet addresses, transaction hashes, timestamps, messages and exact website |
| Reporting | Scamwatch and ReportCyber as applicable |
| Limit | A report does not guarantee recovery |
Stop the next transfer
Do not send another crypto payment to release a withdrawal, pay tax, verify a wallet or hire a supposed recovery agent. Contact the exchange or wallet provider using independently verified details, secure the email and devices linked to the account, and notify the bank if fiat funds or credentials are also at risk.
Preserve blockchain and account evidence
- Transaction hash, network, wallet addresses, asset and amount.
- Exchange withdrawal record and fiat purchase record.
- Exact casino hostname and account identifier.
- Messages, invoices and instructions in their original form.
- Dates, time zone and any later recovery approach.
Keep originals private and redact seed phrases, passwords and full identity documents from working copies.
Distinguish a scam from an operator dispute
A transfer you approved can still be connected to deception, but it is not technically unauthorised merely because a withdrawal later stalled. State what was represented, what you authorised and what happened next. That chronology is more useful than applying a label before the evidence is assessed.
Use the official reporting routes
Australian Government cyber guidance says people who lost money should notify their financial institution, complete a ReportCyber report and stop communicating with the offender. Scamwatch accepts online scam reports. These reports may help disruption and intelligence; they do not promise return of funds.
Treat recovery contact as a new event
Moneysmart warns about recovery approaches and explains that crypto losses are usually hard to recover. A person claiming to be police, government, a blockchain investigator or a lawyer should be verified through independently sourced contact details. Never reveal a wallet recovery phrase.
Build a bounded complaint
Send each organisation only the facts within its remit: the exchange receives the transfer record, the bank receives relevant fiat transactions, cyber reporting receives the suspected offence, and ACMA receives concerns about prohibited interactive gambling services. Keep each acknowledgement number separate.
Protect remaining funds
Remove saved recipients, enable multi-factor authentication, review email forwarding rules and move essential money out of immediate gambling access where safe. Do not gamble again to try to replace the loss.
Official evidence trail
Moneysmart crypto scams
cyber.gov.au scam response
Sources checked 6 August 2026. Later official records or programme terms may change this account.