ReadyBet and BetStop: what the ACMA remedial direction says

At a glance

What ACMA found

In its 24 July 2025 release, the ACMA said its investigation found that ReadyBet sent 273 text messages and mobile-app push notifications to people registered with BetStop. The regulator separately said 2,342 push notifications did not carry the mandatory promotion of the National Self-Exclusion Register.

Those are regulator findings about electronic marketing and self-exclusion safeguards. They should not be broadened into an allegation about payments, account balances, odds, identity checks or every interaction with the service.

What the remedial direction requires

The ACMA said ReadyBet must commission an independent review of its marketing systems, including its use of third-party suppliers. It must also engage a provider to train staff so marketing is not sent to self-excluded individuals. The regulator said it may seek civil penalties if ReadyBet does not comply with the direction.

A remedial direction is therefore a recorded regulatory response with stated work to be completed. This page does not claim to know whether later work has been completed unless the ACMA publishes a further record.

If you received marketing while self-excluded

1. Keep the complete text, email or push notification rather than only a cropped excerpt.
2. Record the date, time, sender, account identifier and the date your BetStop registration began.
3. Do not open a new account or place a bet merely to test whether the exclusion works.
4. Use the relevant ACMA complaint route and describe only what you directly observed.

The ACMA separates complaints about prohibited interactive gambling services from complaints about spam messages, gambling advertising on broadcast media and ads during streamed sport. Choose the form that matches the conduct.

What BetStop is supposed to prevent

BetStop describes itself as a free Australian Government initiative covering licensed Australian online and phone gambling providers. Its current public page says registered people cannot place bets, open new betting accounts or receive marketing messages from those providers. That scope is why the marketing findings in the ACMA release matter.

Evidence limit and corrections

This dossier relies on the dated ACMA release and the official BetStop and complaint pages. It contains no consumer allegation and reaches no conclusion about conduct outside that record. Send a documentary correction with this page URL, the disputed sentence and the supporting primary record to editorial@bestcasinoguide.top.

Official evidence trail

Sources checked 30 July 2026. Later regulatory records may change this account.