Official regulator findings, monetary penalties and undertakings; no private allegation is added.
At a glance
| Record | What the official source says |
|---|---|
| Release date | 22 July 2026 |
| Entity | Tabcorp Holdings Limited (TAB) |
| Telemarketing findings | 351 calls to Do Not Call Register numbers without consent; 82 outside permitted hours; nearly 4,000 without proper caller or purpose identification |
| Spam finding | More than 217,000 emails and SMS over 16 days to customers unsubscribed from specific channels |
| Regulatory response | More than $2.7 million in penalties and a court-enforceable telemarketing undertaking |
| Evidence boundary | The release does not establish that every recipient received every type of communication |
The two compliance streams
ACMA's July release reports telemarketing and spam findings in the same enforcement update. For calls made between February 2024 and June 2025, it records 351 calls to numbers on the Do Not Call Register without consent, 82 calls outside permitted hours and nearly 4,000 calls that did not properly identify the caller and/or purpose. Separately, TAB self-reported more than 217,000 marketing emails and SMS sent over 16 days in 2025 to customers who had unsubscribed from specific channels.
Consent and channel scope
The release says the affected email and SMS recipients had withdrawn consent for a specific marketing channel but had not necessarily opted out of all marketing. That distinction should be kept. It neither excuses the published breaches nor supports saying that every marketing permission across every channel had been withdrawn.
Penalties and undertakings
TAB paid more than $2.7 million in penalties. ACMA also accepted a court-enforceable undertaking requiring an independent review of telemarketing systems, improvements and regular compliance reports. The release says this sits alongside a separate spam undertaking already in force. A penalty is a verified enforcement outcome; it is not compensation paid directly to message recipients.
Preserve a marketing record
- Keep the full message or call log with date, time and sender.
- Save the unsubscribe confirmation or Do Not Call registration evidence.
- Identify the exact channel and account involved.
- Do not publish phone numbers, account IDs or personal details unnecessarily.
- Use the regulator route that matches spam, telemarketing or gambling self-exclusion.
Separate a marketing complaint from an account dispute
A non-compliant message does not decide a wager, withdrawal or account-balance complaint. Keep those matters in separate timelines and use the operator's formal complaint process for the private account issue. If marketing is creating a risk of relapse, block the sender, review BetStop coverage and contact gambling support rather than waiting for enforcement.
Review date and correction route
The ACMA release and linked investigation record were checked on 4 August 2026. Counts above are attributed to ACMA and should not be extrapolated beyond its stated periods. Corrections supported by a primary document can be sent to editorial@bestcasinoguide.top.
Official evidence trail
ACMA: TAB pays $2.7m for telemarketing and spam breaches
ACMA investigations into online gambling providers
BetStop National Self-Exclusion Register
Sources checked 4 August 2026. Later official records or programme terms may change this account.